FREQUENTLY ASKED
QUESTIONS

We create high-quality, plant-based personal care products, including body butters, hair care treatments, scrubs, and healing elixirs. Our products are crafted with natural ingredients like herbs, plant oils, and butters to ensure safe and effective results.

Yes, our products are formulated to suit a wide range of skin and hair types, including sensitive and acne-prone skin. For specific concerns, refer to the product descriptions for guidance or contact us for personalized recommendations.

To maintain the quality of our products:

• Keep them in a cool, dry place away from direct sunlight.

• If a product melts during transit, place it in the refrigerator for 10 minutes, then allow it to return to room temperature.

Yes! All our products are carefully handcrafted using natural ingredients, which may cause slight variations in color or scent from batch to batch.

No, we prioritize natural, plant-based ingredients in all our formulations. Our goal is to provide safe, effective, and environmentally conscious products.

Delivery timelines depend on your location:

Abuja: 1–2 working days

Other states: 2–10 working days

Shipping details will be provided once your order is confirmed.

Refunds and exchanges are handled according to our Refund Policy. Please note that we do not offer refunds for products that melt during shipping, as this does not affect their quality.

Many of our products are safe for the entire family, including children. However, we recommend checking the product description for suitability or consulting with us if you have concerns.

As our products are handmade and contain natural ingredients, slight variations in texture, color, or scent may occur. This does not affect the quality or effectiveness of the product.

Yes, many of our hair care products are designed for daily use. Refer to the product description for specific usage instructions.

Absolutely! We never test on animals, and all our products are cruelty-free.

Yes, many of our formulations are designed to address concerns such as dry skin, hyperpigmentation, hair breakage, and scalp health. Check the product details or contact us for tailored recommendations.

You can place your order directly through our website or contact us via support@sheashine.com.

We’d love to hear from you! Please contact us at support@sheashine.com to discuss partnership opportunities.